SANS Studio FAQ's
Production & Sourcing Products:
Unless stated, all garments and printed products are created and finished by hand in our Chester (UK) based studio. We source high quality blanks from reputable suppliers, and the majority of our stock is organic and ethically produced. We re-use and recycle everything we can in the studio and use only water-based printing inks.
Screen printing is a traditional form of printmaking, which is created through handmade production techniques that require a high level of skill and precision to achieve. Our products are all made to the highest quality and created personally by us – you can be assured that we handle every step of the creative process from idea to finished product.
All our vintage items come from our own personal collections, they are hand-picked and curated over time from a variety of different sources all over the country. Everything is personally tested, and the actual items in the photos are what you will receive. We have very high standards for quality, which is reflected in everything we do, everything we create and everything we have in our vintage collections.
Contact and Direct Enquiries:
If you have any questions, queries, or requests regarding anything from products on the site, to orders, to custom commission enquiries please feel free to email us at: email@example.com or fill out our contact form linked at the bottom of the page.
The studio is located in Chester, United Kingdom. We are not open to the public, but we do offer studio visits if you want to come and see what we do and how we operate. Get in touch if you want to organise a visit.
All payments are secure and processed through Shopify or PayPal. We take all major cards: Visa, Mastercard, Maestro, American Express, Discover and Diner’s Club.
Postage & Delivery:
Flat rate for UK Postage is £6.49 for all orders of £59.99 and under, and free for orders of £60 and over. We aim to use reliable services, primarily DPD or Royal Mail tracked where possible rather than some other cheaper, perhaps less reliable, couriers.
Returns and Refunds:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Buyer pays return postage.
We do not offer returns on sale items – this does not include discounts on your shopping basket, standard return policy still applies.
There are certain situations where only partial refunds are granted (if applicable), these include where an item not in its original condition, is damaged or missing parts for reasons not due to our error, or an item that is returned more than 30 days after delivery.
Please get in touch via email to firstname.lastname@example.org, or visit our contact page if you wish to process an exchange or return.